How Much is Delivery

FREE! That's right. As part of our commitment to ensuring excellent customer service, we cover all standard shipping costs. Standard shipping includes Package Carrier items (smaller items like most chairs and some desks) to loading docks for businesses or your front door for residential, and also includes tailgate delivery (heavier items like heavy duty chairs or large desks/tables) to your loading dock. For heavier items being delivered to a residential address or a location without a loading dock, you as the customer would be responsible for taking the furniture off the truck and into your building. That's unless of course you decide to add a liftgate or inside delivery service. If you decide you need additional or add-on delivery services (as discussed below in the Delivery Methods section), there would be additional fees that you'd incur.  

Delivery Methods

Depending on the size and weight of the product(s) you order, they may require a specific delivery method or additional service. To make it simple for you, we've laid out each one clearly on our Delivery Methods page so that you can easily decide if you'll be needing additional services (i.e Threshold or Room of Choice Delivery). If you find yourself needing any additional services, all you have to do is call (800 232-8109) or email (sales@officepinnacle.com) us and we'll happily do our best to take care of the back-end logistics. Just remember, these additional services may incur additional fees. 

Timing of Order Shipment & Delivery

Most inventoried products on our site will usually ship within 1-2 business days from the date of purchase. However, extended lead times may occur when ordering custom furniture or made-to-order products. Custom or made-to order products (these would be manufacturers on our website such as Nightingale, Allseating, and Wyatt Seating) can take 2-6 weeks (depending on the product and customization done) just to manufacture the product before it even hits the road. From there, actual delivery of your product can take up 5-7 business days.

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are ubdoubtedly getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we’ll refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee

Promotions such as rebates and buy one, get one free offers are not eligible

The item must be in stock on the competitor’s website

The competitor must be an online store, they may not have a retail location

The website cannot be a discounter or auction website (i.e. eBay, overstock, etc..)

The competitor must be an Authorized Retailer of the product in question

The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax