(800) 232-8109Shipping Policy
How Much is Delivery
FREE! That's right. As part of our commitment to ensuring excellent customer service, we cover all standard shipping costs. Standard shipping includes Package Carrier items (smaller items like most chairs and some desks) to loading docks for businesses or your front door for residential, and also includes tailgate delivery (heavier items like heavy duty chairs or large desks/tables) to your loading dock. For heavier items being delivered to a residential address or a location without a loading dock, you as the customer would be responsible for taking the furniture off the truck and into your building. That's unless of course you decide to add a liftgate or inside delivery service. If you decide you need additional or add-on delivery services (as discussed below in the Delivery Methods section), there would be additional fees that you'd incur.
Delivery Methods
Depending on the size and weight of the product(s) you order, they may require a specific delivery method or additional service. To make it simple for you, we've laid out each one clearly on our Delivery Methods page so that you can easily decide if you'll be needing additional services (i.e Threshold or Room of Choice Delivery). If you find yourself needing any additional services, all you have to do is call (800 232-8109) or email (sales@officepinnacle.com) us and we'll happily do our best to take care of the back-end logistics. Just remember, these additional services may incur additional fees.
Timing of Order Shipment & Delivery
Most inventoried products on our site will usually ship within 1-2 business days from the date of purchase. However, extended lead times may occur when ordering custom furniture or made-to-order products. Custom or made-to order products (these would be manufacturers on our website such as Nightingale, Allseating, and Wyatt Seating) can take 2-6 weeks (depending on the product and customization done) just to manufacture the product before it even hits the road. From there, actual delivery of your product can take up 5-7 business days.
